If you have any questions, please contact us through one of our two information channels, we will be happy to assist you:
On our website you can leave us your phone number and briefly explain your query, we will contact you at the time that best suits you.
in the morning from 9:00 a.m. at 2:00 p.m.
For CLIPCARBONO the customer comes first. That is why it is extremely important for us to offer a good Customer Service. And to guarantee our quality in Customer Service we can highlight the following facts:
We have 2 communication channels available to the client:
Telephone service: If you leave us your number, we answer by calling you once your query is analyzed, so you do not have to wait for the phone, and the person who contacts you is aware of the nature of your question, so we will not incur uncomfortable forwarding of calls or waiting with desperate music. In addition we pay the call.
Obviously if you prefer you can call you and we will try to assist you in the most efficient way possible.
Email: Respond within a period not exceeding 24 business hours.
These two channels offer an excellent communication service that adapts to all the needs of our clients.
All incidents that require more complex management and cannot be resolved at the time will be answered within a period not exceeding 72 hours.
If the customer exceptionally receives a product that does not match their purchase, or that does not meet the necessary quality requirements, CLIPCARBONO returns 100% of the amount of the affected items and 100% of the shipping costs. In addition to sending a messenger to collect the product at no cost to the customer.
In CLIPCARBONO there is a team behind each order, willing to attend every request of our customers, to meet them and resolve any possible doubt or incidence, with the highest possible speed and quality.
Our goal is that purchases in CLIPCARBONO always be a satisfactory experience for our customers.