Guarantees

We cannot assure you that we are not going to make mistakes, because we are human, but what we can assure you is that we will do everything that is necessary and is in our power so that if you trust us you will be satisfied with your purchases or our attention.

• If you receive a product you don't like, we'll do whatever it takes to make it so, we'll replace it, repair it or improve it, and if we still don't, we'll refund your money.
• If you receive a product damaged in transport, whenever possible we will replace it as soon as possible and you will not have to deal with the transport company at any time.
• We ship our in-stock products within 24 hours.
• During our opening hours, a person will always answer your calls, without answering machines or diversions.
• We always try to answer your questions by mail within a maximum period of 24 hours.
• We will listen to you, so if you don't like something or have any questions, please talk to us.